Privacy Policy
At Azoth, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
What Information We Collect
When you shop with Azoth, we collect information necessary to process your orders and enhance your experience. This includes your name, email address, shipping address, payment details, and order history.
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Providing customer support and responding to inquiries
- Sharing updates about new Azoth products and gaming gear
- Improving your shopping experience on our store
How We Protect Your Data
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and encrypted during transmission.
Your information is never sold or shared with third parties for their marketing purposes. We only share data with trusted partners who help us operate our store and fulfill your orders.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. These help us understand how you interact with our store and optimize your experience.
We work with trusted third-party services for analytics, payment processing, and marketing. These partners may use cookies and tracking technologies in accordance with their own privacy policies.
Your Rights and Choices
You have control over your personal information and how we use it. You can manage your communication preferences, update your account details, or request data deletion at any time.
- Access the personal data we hold about you
- Request corrections to any inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on this page.
If you have questions about this privacy policy or how we handle your data, please contact us:
Orders & Shipping
Please read our shipping and order processing policies carefully to understand your responsibilities and our commitments.
All orders placed on Azoth are processed with care to ensure quality and accuracy. Please review the following key points regarding order processing:
- Dispatch Timeline: Orders are dispatched within 1–3 business days from the date of order confirmation.
- Order Verification: All orders are subject to verification and quality checks before dispatch.
- Processing Delays: During peak periods or promotional events, processing times may be extended. Customers will be notified of any significant delays.
Shipping timelines vary based on your location and the shipping method selected at checkout. Standard delivery timelines are as follows:
- Domestic Shipping: 5–7 business days after dispatch (metro areas); 7–10 business days (regional areas).
- International Shipping: 10–21 business days after dispatch, depending on destination and customs clearance.
- Tracking Information: A tracking number will be provided via email once your order has been dispatched.
Please note that shipping timelines are estimates and may be affected by factors beyond our control, including courier delays, customs processing, and public holidays.
By placing an order with Azoth, you acknowledge and agree to the following conditions:
- Order Cancellation: Orders cannot be cancelled once they have been shipped. If you wish to cancel an order, please contact us immediately. Cancellation requests are only accepted if the order has not yet been dispatched.
- Azoth's Right to Cancel: Azoth reserves the right to cancel any order at any time for reasons including, but not limited to, product unavailability, pricing errors, suspected fraudulent activity, or failure to meet verification requirements. In such cases, a full refund will be issued to the original payment method.
- Address Accuracy: Customers are responsible for providing accurate and complete shipping address details at the time of order placement. Azoth is not liable for delivery delays, failed deliveries, or additional delivery costs caused by incorrect, incomplete, or undeliverable address information provided by the customer.
- Delivery Attempts: If a delivery attempt fails due to incorrect address details or recipient unavailability, any additional shipping costs incurred for re-delivery will be the responsibility of the customer.
- Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Azoth is not responsible for delays caused by customs clearance.
Warranty Policy
All Azoth products are backed by our comprehensive warranty program, ensuring your investment is protected.
- 1-year warranty from date of purchase (unless otherwise specified on product page)
- Manufacturing defects and workmanship issues
- Warranty valid only within India
- Physical damage including cracks, dents, scratches, or broken components
- Water damage, fire damage, or electrical damage from power surges
- Product modifications, alterations, or customizations by customer
- Repairs or servicing performed outside authorized Azoth service centres
- Contact our support team with your order number and product details
- Provide proof of purchase and photos/videos of the defect
- Our team will assess and provide repair, replacement, or refund as applicable
Important Note
This warranty is in addition to your statutory rights under Indian consumer protection laws. For warranty claims, please retain your original purchase invoice.
Product Warranty Coverage
| Product | Category | Warranty Period |
|---|---|---|
| ONYX (Black & White) | Keyboard | 1 Year |
| MONOLITH (Black & White) | Keyboard | 1 Year |
| TITAN (Black & White) | Keyboard | 1 Year |
| ECLIPSE (Black & White) | Keyboard | 1 Year |
| NOX | Keyboard | 1 Year |
| LUMEN (Black & White) | Keyboard & Mouse Combo | 1 Year |
| GM613, GM78W, GM913 | Mouse | 1 Year |
Shipping & Return Policy
Replacement requests are accepted within 7 days of delivery. To ensure a smooth process, please ensure the product meets the following conditions:
- The product must be unused and in its original condition
- All original packaging, tags, and accessories must be intact
- The product must not show any signs of damage or wear
We cannot process returns or replacements under the following circumstances:
- The product has been used or shows signs of usage
- The product is damaged due to mishandling or misuse
- The product is not in its original condition or packaging
- The product was shipped outside India
Important: Shipping charges and Cash on Delivery (COD) fees are non-refundable under all circumstances.
Return shipping is free of charge for serviceable locations. However, if your location is unserviceable by our standard logistics partners, return shipping costs will be borne by the customer.
For products covered under warranty, the following terms apply:
Replacement Priority: We will provide a replacement product with equal technical specifications or equivalent price value. This ensures you receive a comparable product that meets your original purchase expectations.
Refund Option: A refund will only be issued if a suitable replacement is not available. In such cases, the refund amount will be determined by the lower value between:
- Current market price of the product
- Original purchase price
This policy ensures fair valuation while accounting for market fluctuations and product depreciation.
Need Assistance?
If you have questions about our shipping and return policy or need to initiate a return, please contact our customer support team. We're here to help ensure your satisfaction.
Wrong Product & Missing Parts Claim Policy
Please read our claim policy carefully to ensure your claim is processed smoothly and efficiently.
To ensure the integrity of all claims and protect both our customers and our business from fraudulent activities, all wrong product and missing parts claims must be supported by a complete unboxing video.
⚠️ Claims submitted without valid video proof will not be accepted or processed.
Your unboxing video must include:
- Start from the sealed package: The video must begin before opening the package, showing the package in its original sealed condition.
- Show the shipping label: Clearly display the shipping label with your order details visible.
- Complete unsealing process: Record the entire process of opening the package without interruption.
- All contents visible: Show all items inside the package, including products, accessories, and documentation.
- No cuts, edits, or interruptions: The video must be continuous and unedited from start to finish.
Videos that are edited, cut, or do not show the complete unboxing process from the sealed state will be rejected.
Time Limit:
- All claims must be reported within 48 hours of delivery.
- Claims submitted after this window will not be accepted.
- The delivery timestamp on your tracking information will be used as the reference point.
Required Information:
- Order number
- Complete unboxing video (as per requirements above)
- Detailed description of the issue (wrong product received or missing parts)
- Clear photos of the received items
- Photos of the shipping label and packaging
How to Submit:
- Contact our support team via email at support@azothofficial.com
- Include your order number in the subject line
- Upload your unboxing video to a cloud service and share the link
- Attach all required photos and provide a detailed description
Verification Process:
- Our team will review your submitted video and documentation within 2-3 business days.
- We will verify that all requirements have been met.
- Additional information or clarification may be requested if needed.
Resolution for Verified Claims:
- Wrong Product: We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.
- Missing Parts: We will ship the missing parts or components at no additional cost.
- All verified claims will be resolved as per our company policy and applicable consumer protection laws.
⚠️ Claims that do not meet the video requirements or are submitted after the 48-hour window will be automatically rejected.
We appreciate your understanding and cooperation. This policy helps us maintain fair practices and protect all our customers from fraudulent activities.
Why We Require Unboxing Videos:
- To protect customers from receiving incorrect or incomplete orders
- To prevent fraudulent claims and maintain fair pricing for all customers
- To ensure accountability throughout our supply chain
- To provide clear evidence for resolving disputes quickly and fairly
Rejected Claims:
- Claims without valid unboxing video proof
- Claims submitted after the 48-hour deadline
- Videos that are edited, cut, or incomplete
- Videos that do not show the package in its sealed state
- Claims with insufficient or unclear documentation
⚠️ Fraudulent claims are taken seriously and may result in account suspension and legal action.
Customer Rights:
This policy does not affect your statutory rights under applicable consumer protection laws. If you have concerns about this policy or your claim, please contact our customer service team.
For any questions or assistance, reach out to us at support@azothofficial.com
Terms of Service
Effective Date: December 18, 2025
By accessing and using the Azoth website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please discontinue use of our services immediately.
These terms constitute a legally binding agreement between you and Azoth. We reserve the right to modify these terms at any time, and continued use of our services following any changes constitutes acceptance of those changes.
As a user of Azoth services, you agree to conduct yourself in a professional and respectful manner. You are responsible for:
- Providing accurate and complete information during registration and purchase processes
- Maintaining the confidentiality of your account credentials
- Ensuring all communications with Azoth staff and representatives remain civil and professional
- Using our products and services in accordance with applicable laws and regulations
- Refraining from any fraudulent, abusive, or unlawful activities
- Not attempting to gain unauthorized access to our systems or other user accounts
Violation of these responsibilities may result in suspension or termination of your account and access to our services.
Azoth expressly reserves the right to refuse service, cancel orders, or deny warranty claims in cases involving abusive, uncivil, threatening, or otherwise inappropriate behavior toward our staff, representatives, or other customers.
We are committed to maintaining a safe and respectful environment for all stakeholders. Conduct that violates this principle, including but not limited to harassment, verbal abuse, discriminatory language, or threatening behavior, will not be tolerated and may result in immediate termination of service without refund.
This policy applies to all forms of communication, including email, phone calls, live chat, social media interactions, and in-person exchanges.
While we strive to provide accurate product descriptions and specifications, Azoth does not warrant that:
- Product descriptions, images, or specifications are completely accurate, current, or error-free
- Our services will be uninterrupted, timely, secure, or error-free
- Products will meet your specific requirements or expectations beyond stated specifications
- Any defects in products or services will be corrected within a specific timeframe
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
All content on the Azoth website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Azoth or its licensors and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without express written permission from Azoth.
To the maximum extent permitted by applicable law, Azoth shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of our products or services.
Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with applicable arbitration rules, or through the courts located in the jurisdiction where Azoth maintains its principal place of business.
Azoth reserves the right to modify, update, or replace these Terms of Service at any time without prior notice. Material changes will be communicated through our website or via email to registered users.
Your continued use of our services following the posting of changes constitutes acceptance of those changes. We recommend reviewing these terms periodically to stay informed of any updates.
Customer Support
Operating Hours: 10 AM – 6 PM
Days: Monday to Friday
For assistance outside of these hours, please submit your inquiry via email and we will respond during our next business day.
Contact & Company Information
Phone
Company Details
Company Name
Bestbuy Computers
GSTIN
23FMCPR1563Q1ZJ
Registered Address
Bestbuy Computers, 123 Business District, Sector 5, New Delhi, Delhi 110001, India
